COVID-19 UPDATE: Orders are being processed as usual.

FAQs

What are the environmental impacts of my purchases?

We provide the option to offset your personal carbon emissions at checkout and also donate 10% of our net profit to sustainability projects.

I ordered the wrong item, what can I do?

Please contact the support at: support@coslug.com

Where do you ship from?

For optimum shipping time and service quality, some of our products are shipped from the UK while some are shipped from China.

I only received part of my order?

Depending on the circumstances of the order, some of our packaged are sent separately. 

What payments methods do you accept?

We accept Credit Cards, Debit Cards, PayPal, Apple Pay... to name a few. We are sure you can find something that will work for you.

My Delivery Hasn't Arrived!

If your order has not arrived after the designated timeframe for your country (see shipping policy), please contact support at support@coslug.com